All Systems Operational
Periscope Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 23, 2020

No incidents reported today.

Feb 22, 2020

No incidents reported.

Feb 21, 2020

No incidents reported.

Feb 20, 2020

No incidents reported.

Feb 19, 2020
Resolved - SendGrid, Sisense for Cloud Data Team's email provider, has verified that full functionality has been restored. Previously delayed email reports, SQL alerts, and password recovery emails have caught up to their expected schedule and are now processing successfully.The Support Team can be reached at supportdt@sisense.com.
Feb 19, 19:14 PST
Update - SendGrid, Sisense for Cloud Data Team's email provider, is experiencing service disruptions. Customers may experience delays in: email reports, SQL alerts, and password recovery emails. Sendgrid has confirmed new emails are being received, and they are working through the queue of delayed emails. The Sendgrid status page can be found at: https://status.sendgrid.com. The Support Team for Sisense for Cloud Data Teams can be reached at supportdt@sisense.com.
Feb 19, 18:05 PST
Monitoring - SendGrid, Sisense for Cloud Data Team's email provider, is experiencing service disruptions. Customers may experience delays in: email reports, SQL alerts, password recovery emails. Engineers are actively investigating and confirming impacted functionalities. The Sendgrid status page can be found at: https://status.sendgrid.com. The Support Team for Sisense for Cloud Data Teams can be reached at supportdt@sisense.com.
Feb 19, 17:33 PST
Feb 18, 2020
Resolved - Previously delayed materialized views and cache updates have caught up to their expected schedule and are processing successfully. All services are now operational. The Support Team can be reached at supportdt@sisense.com.
Feb 18, 18:35 PST
Update - Engineers are still monitoring the fix. Cache and materialization jobs are working to catch up to their expected schedules. The Support Team can be reached at supportdt@sisense.com.
Feb 18, 17:00 PST
Monitoring - R and Python Charts are now loading for all users. Engineers are monitoring the fix and returning cache and materialization jobs. The Support Team can be reached at supportdt@sisense.com or via live chat.
Feb 18, 15:46 PST
Update - R and Python Charts are now loading for all users. Engineers are working to clear errors for materialized views and cached tables. Engineers are continuing to investigate the root cause of the issue. The Support Team can be reached at supportdt@sisense.com or via live chat.
Feb 18, 15:13 PST
Update - R and Python Charts are now loading for all users. SQL views and tables may also have stopped caching during this time and Engineers are working to clear errors for materialized views and cached tables. Engineers are continuing to investigate the root cause of the issue. The Support Team can be reached at supportdt@sisense.com or via live chat.
Feb 18, 14:46 PST
Update - Charts are now loading for most users. SQL views and tables may also have stopped caching during this time. Engineers are working to restore erred materialized views and cached tables and are continuing to investigate the root cause of the issue. The Support Team can be reached at supportdt@sisense.com or via live chat.
Feb 18, 14:14 PST
Identified - Charts are now loading for most users. SQL views and tables may also have stopped caching during this time. Engineers have rolled back a recent code push and are continuing to investigate the root cause of the issue. The Support Team can be reached at supportdt@sisense.com or via live chat.
Feb 18, 13:37 PST
Investigating - Charts with Python or R code are not loading for most users. Engineers are investigating the issue. The Support Team can be reached at supportdt@sisense.com or via live chat.
Feb 18, 12:18 PST
Feb 17, 2020

No incidents reported.

Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020

No incidents reported.

Feb 13, 2020

No incidents reported.

Feb 12, 2020

No incidents reported.

Feb 11, 2020

No incidents reported.

Feb 10, 2020

No incidents reported.

Feb 9, 2020

No incidents reported.