All Systems Operational
Periscope Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Cloud Data Teams by Sisense will be performing a scheduled application database upgrade on Saturday, June 13, from 4pm - 7pm PDT. This upgrade provides better monitoring of our internal databases and ensures a more stable experience for our customers.

It's possible that charts in the Cloud Data Teams by Sisense application will not load for brief periods during this time. In the event that users are not able to access the Cloud Data Teams application for a significant period of time, the Cloud Data Teams Support Team is available at supportdt@sisense.com. Status updates during the upgrade will be posted to this page.
Posted on Jun 5, 09:18 PDT
Past Incidents
Jun 6, 2020

No incidents reported today.

Jun 5, 2020

No incidents reported.

Jun 4, 2020

No incidents reported.

Jun 3, 2020

No incidents reported.

Jun 2, 2020

No incidents reported.

Jun 1, 2020

No incidents reported.

May 31, 2020

No incidents reported.

May 30, 2020
Resolved - The Sisense application is now connecting to databases as expected. The Sisense Cloud Support Team can be reached at supportdt@sisense.com.
May 30, 17:55 PDT
Monitoring - The Sisense application is now connecting to databases as expected. A fix has been implemented and engineers are continuing to monitor the system. The Sisense Cloud Support Team can be reached at supportdt@sisense.com.
May 30, 17:39 PDT
Identified - The Sisense application has lost connection to some databases due to the expiration of those databases' security certificate. More information can be found here: https://support.sectigo.com/articles/Knowledge/Sectigo-AddTrust-External-CA-Root-Expiring-May-30-2020
Engineers are continuing to investigate and are monitoring changes to the system. The Sisense Cloud Support Team can be reached at supportdt@sisense.com.
May 30, 17:07 PDT
Update - The Sisense application has lost connection to some databases due to the expiration of those databases' security certificate. More information can be found here: https://support.sectigo.com/articles/Knowledge/Sectigo-AddTrust-External-CA-Root-Expiring-May-30-2020
Engineers are investigating effects and are working with AWS to identify next actions. The Sisense Cloud Support Team can be reached at supportdt@sisense.com.
May 30, 16:36 PDT
Update - The Sisense application has lost connection to some databases due to the expiration of those databases' security certificate. More information can be found here: https://support.sectigo.com/articles/Knowledge/Sectigo-AddTrust-External-CA-Root-Expiring-May-30-2020
Engineers are continuing to investigate effects and are working with AWS to identify next actions. The Sisense Cloud Support Team can be reached at supportdt@sisense.com.
May 30, 16:06 PDT
Update - The Sisense application has lost connection to some databases due to the expiration of those databases' security certificate. More information can be found here: https://support.sectigo.com/articles/Knowledge/Sectigo-AddTrust-External-CA-Root-Expiring-May-30-2020
Engineers are continuing to investigate effects. The Sisense Cloud Support Team can be reached at supportdt@sisense.com.
May 30, 15:34 PDT
Update - The Sisense application has lost connection to some databases due to the expiration of those databases' security certificate. More information can be found here: https://support.sectigo.com/articles/Knowledge/Sectigo-AddTrust-External-CA-Root-Expiring-May-30-2020
Engineers are continuing to investigate. The Sisense Cloud Support Team can be reached at supportdt@sisense.com.
May 30, 14:54 PDT
Update - The Sisense application has lost connection to some databases due to the expiration of those databases' security certificate. More information can be found here: https://support.sectigo.com/articles/Knowledge/Sectigo-AddTrust-External-CA-Root-Expiring-May-30-2020
Engineers are actively investigating. The Sisense Cloud Support Team can be reached at supportdt@sisense.com.
May 30, 14:23 PDT
Update - The Sisense application has lost connection to some databases due to the expiration of those databases' security certificate. More information can be found here: https://support.sectigo.com/articles/Knowledge/Sectigo-AddTrust-External-CA-Root-Expiring-May-30-2020
Engineers are monitoring the issue. The Sisense Cloud Support Team can be reached at supportdt@sisense.com.
May 30, 13:48 PDT
Investigating - The Sisense application has lost connection to some databases due to the expiration of those databases' security certificate. More information can be found here: https://support.sectigo.com/articles/Knowledge/Sectigo-AddTrust-External-CA-Root-Expiring-May-30-2020
Engineers are actively monitoring the issue. The Sisense Cloud Support Team can be reached at supportdt@sisense.com.
May 30, 13:03 PDT
May 29, 2020

No incidents reported.

May 28, 2020
Postmortem - Read details
May 29, 15:37 PDT
Resolved - The Sisense application is operational. The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.
May 28, 13:00 PDT
Monitoring - The Sisense application is now loading for all users. Engineers are actively monitoring the issue. The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.
May 28, 12:27 PDT
Identified - The Sisense application is now loading for most users. Engineers are continuing to investigate the issue. The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.
May 28, 12:09 PDT
Investigating - The Sisense application is not loading for some users. Engineers are actively investigating the issue. The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.
May 28, 11:45 PDT
May 27, 2020

No incidents reported.

May 26, 2020

No incidents reported.

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.