Live Chat Support Unavailable For Some Users

Incident Report for Sisense Service Page

Resolved

Intercom has rolled back a recent deploy and all of the Intercom services are fully operational. Live chat is now available.

Posted Apr 24, 2020 - 08:54 PDT

Update

Intercom is still investigating the issues with live chat. More information is available on the Intercom status page: https://www.intercomstatus.com/
Sisense support team is available via email at [email protected]

Posted Apr 24, 2020 - 08:39 PDT

Investigating

Intercom, Sisense’s chat service provider, is experiencing intermittent outages causing potential connection issues within the live chat window. More information is available on the Intercom status page. Sisense support team is available via email at [email protected]

Posted Apr 24, 2020 - 08:09 PDT

This incident affected: Sisense for Cloud Data Teams.